Meet the Team

If you would like to know more about an individual member of staff and what their skill set and qualifications are then simply click on their LinkedIn logo underneath.

Mark Freeman

  Mark Freeman

Managing Director

Based in Newport

Email: mfreeman@henshalls.com

I’ve been at Henshalls since 1988 – during this time it’s my job to make sure my colleagues have the right environment to work in and the right products to tell our clients about, and not forgetting the important job of fetching the milk!

After 30 years there is still a new challenge every day to learn from.

Tony Conlon

  Tony Conlon

Technical Director

Based in Newport

Email: tconlon@henshalls.com

Well over 30 years is how long I’ve been working for Henshalls!

I am responsible for the Health and Safety side to the business – I pride myself on always obtaining fair settlement claims for our clients.

Bryan Cutter

  Bryan Cutter

Director

Based in Newport

Email: bcutter@henshalls.com

It’s been over 20 years since I joined the Henshalls team and for me, the best part of my job is helping people – whether they’re clients, insurers or other members of staff, that’s why I come to work every day

Martin Pitchford

  Martin Pitchford

Director

Based in Newport

Email: mpitchford@henshalls.com

Difficult to believe I know, but I’ve been at Henshalls for over 36 years now.

Commercial and general insurance are my specialities, I enjoy helping clients to achieve peace of mind when it comes to selecting their required Insurance products.

Dave Williams

  Dave Williams

Director

Based in Shrewsbury

Email: dwilliams@henshalls.com

It’s been over 16 years since I joined Henshalls, and I specialise in all areas of commercial insurance. I’m responsible for the marketing activity, management of commercial client’s insurance portfolios and business development.

Every day is like a school day for me, in the insurance world you are continually learning !

When I’m not at my desk you will find me developing new relationships through my networking.

Anthony Hughes

  Anthony Hughes

Director

Based in Shrewsbury

Email: ahughes@henshalls.com

I have 11 years’ service with Henshalls .

You’ll find me working on commercial insurance policies, interacting and delivering a professional service to my clients, which is by far the part of my job that I enjoy the most.

Sharon Freeman

  Sharon Freeman

Director/Finance Manager

Based in Newport

Email: sfreeman@henshalls.com

I have been running Henshalls  in-house Premium Finance Company since inception in 2003. Having always worked in finance,   we made the decision to offer a closer, more personal service for our clients who want to pay for their insurance monthly.

I enjoy working with the Henshalls team – we provide a valuable personal service to our customers helping them whenever possible.

Jenny Osborne

  Jenny Osborne

Senior Commercial Account Executive

Based in Shrewsbury

Email: josborne@henshalls.com

I joined the Henshalls team in 1997 and specialise in Construction and Charity Insurance.

It’s vital to me that my clients are well informed and adequately protected.

My favourite part of my job is networking – flying the Henshalls flag and making important new, strong business connections.

Biz Mums award 2014

Biz Mums award banner

Sue Monether

  Sue Monether

Commercial Account Executive

Based in Newport

Email: smonether@henshalls.com

I’ve been with Henshalls for 23 years and work on all types of commercial insurance I just love the variety and the new challenges the job brings every day

Pam Hinton

  Pam Hinton

Commercial Account Executive

Based in Newport

Email: phinton@henshalls.com

I handle all commercial insurance products and I’ve been at Henshalls for 10 years what do I enjoy about my role? I just love my job!

Emma Mack

Emma Mack

Commercial Account Handler

Based in Newport

Email: emack@henshalls.com

I’ve worked in the insurance industry for over 25 years and gained experience in all aspects of insurance. Henshalls Insurance Brokers is exactly the sort of organisation that I have always wanted to work for as it provides traditional values of personal service together with the latest technology ensuring that clients expectations are not only met but exceeded.

Helen Birch

Helen Birch

Commercial Account Executive

Based in Shrewsbury

Email: hbirch@henshalls.com

I have worked in insurance for the last 29 years; 2 years ago I joined the Henshalls team.

I started my career in an insurance brokerage where I became interested in claims and I started handling commercial claims and gained much insurance knowledge. From there I progressed to a commercial broking role and became an Account Executive

My role within Henshalls provides me with the new challenges that I thrive on. I am proud to be part of their team of professionals.

Debbie Cassidy

  Debbie Cassidy

Personal Account Executive

Based in Newport

Email: dcassidy@henshalls.com

I’ve worked for Henshalls for 25 years specialising in all kinds of insurance. My favourite part of the job is speaking to clients, both on the phone and face-to-face

Elsa Mckay

  Elsa Mckay

Personal Account Executive

Based in Newport

Email: emackay@henshalls.com

I have 20 years’ service at Henshalls specialising in personal lines insurance my favourite part of the job is definitely talking to the clients and giving them peace of mind

Shirley Woodward

  Shirley Woodward

Commercial Account Handler

Based in Newport

Email: swoodward@henshalls.com

I’ve been here 32 years with breaks to have a family and I just keep coming back! Handling personal lines and claims, I enjoy working hard to make sure the clients have the cover they need

Sammy Freeman

  Sammy Hammond Dip CII.

Commercial Account Handler

Based in Newport

Email: shammond@henshalls.com

I’ve worked at Henshalls now for over 8 years.

I’m a member of the Business Insurance Team dealing with insurance for small and medium enterprises. No two days are ever the same for me as I’m always busy with new business quotations, renewals, mid-term amendments and claims! Building relationships with clients is the most important thing for me – that way I can truly understand their needs and requirements.

Dave Morgan

  Dave Morgan

Commercial Account Handler

Based in Shrewsbury

Email: dmorgan@henshalls.com

I have worked in insurance for 20 years and started with Henshalls in August 2015. I enjoy getting to know customers and their businesses, listening to their specific needs and helping people protect the things that they value.

Sarah Lincoln

Sarah Lincoln

Commercial Account Handler

Based in Newport

Email: Slincoln@henshalls.com

It’s been over 7 years since I joined the Henshalls team and there are never two days the same!

I love the variety within my role from, managing renewals for existing clients, dealing with new business insurance requirements for commercial insurance clients and looking after the ever changing need for client’s business throughout the year.

Sallyanne Burdon

  Sallyanne Burdon

Independent Marketing Consultant.

Email: sburdon@henshalls.com

I’ve been handling the marketing for Henshalls now for over 6 years – it’s a pleasure to help keep Henshalls – an award winning company as an industry leader.

Jason Ireland

  Jason Ireland

Broking Manager

Based in Newport

Email: Jireland@henshalls.com

Having worked in insurance for 26 years, I bring a great wealth of knowledge to the Henshalls team.

I am relish the challenge that my role brings, and I was very keen to join a company like Henshalls that combines ambition with integrity and client focus.

It’s a fantastic opportunity to work for a professional broker that specialises in delivering the very best advice at all times.

Dave Price

  Dave Price

Office Manager/Accounts Department

Based in Newport

Email: dprice@henshalls.com

I’ve been working with Henshalls for 27 years now!

My responsibilities range from the reconciliation of broker accounts, credit control and caretaker!  I love the fact I am given the space to get on with my job with the minimum of fuss.

Jane Ford

Jayne Ford

Personal Assistant

Based in Newport

Email: JFord@henshalls.com

My main role is maintaining and preparing Accounts for MD and Board of Directors, Payroll and HR, I am very fortunate to work for a lovely group of people.

Nina Evans

Nina Evans

Personal Account Handler

Based in Newport

Email: nevans@henshalls.com

So I’ve been with Henshalls for  14 years, if you’ve popped into our office you’ve  no doubt met with me – I work on the front counter, face to face with clients providing insurance quotations and dealing with day to day general insurance queries on personal lines products.

I enjoy working with the clients to provide them with the best service possible tailored to their specific needs.

Carol Turner

Carol Turner

Administrative Assistant

Based in Newport

Email: cturner@henshalls.com

I have worked for Henshalls for 20 years now. I like variety and my job covers a large area of insurance.

Getting to know clients has always been really important to me – it helps me to understand their needs and having a  good relationship with clients definitely makes the job easier!

Lucy Sutton

Lucy Sutton

Commercial Account Handler (Dip CII)

Based in Newport

Email: lsutton@henshalls.com

I joined the Henshalls team in 2013, as an apprentice, since then I’ve worked hard and progressed well having recently achieved my DIP CII.

I’m always busy with new client enquires, helping secure the best deals on renewals, making mid-term adjustments and claims.

My job brings something different everyday which I love. I enjoy assisting clients with their insurance needs and helping them with any problems they come across.

Michaela Petford

Michaela Petford

Accounts Assistant

Based in Newport

Email: mpetford@henshalls.com

Since starting at Henshalls in 2014 on an apprenticeship, I have made huge progress within the company – I’ve been taken on full time and have now had the opportunity to join the Accounts team and progress further.

I work along side the administration team which gives me great insight into the other departments within Henshalls – you’ll find me most of the time, supporting the HPF Finance Manager which I thoroughly enjoy.

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